Privacy Policy

1. Information we collect

Account information: when you sign in with Google, we receive your name, email address, profile picture and a unique account identifier. We do not receive your Google password.

Content: prompts, chat messages, uploaded files (papers, data tables, images, sketches) and the figures, scripts and certificates the Service creates for you.

Billing information: your plan, credit balance and credit history, invoice details you choose to provide (such as institution, address and tax ID) and payment status. Card details are collected and processed by our payment processor, not stored by us.

Usage and device data: pages visited, features used, errors, approximate location from IP address, browser type and similar technical logs.

Cookies and local storage: a session cookie to keep you signed in, and preferences such as language and theme. We do not use advertising cookies.

2. How we use information

To provide the Service: running the AI agents, generating and storing your figures, executing plotting code and syncing your projects.

To manage your account, credits, subscriptions and invoices, and to send service messages such as receipts and important changes.

To keep the Service secure, prevent abuse and fraud, and debug problems.

To understand aggregate usage and improve features. We do not sell your personal information and we do not use your content to train our own AI models.

3. How information is shared

AI model providers: prompts, reference images and documents needed for a generation are sent to the model provider that performs it (for example image-generation and language-model APIs). They process the data to return a result under their own terms and data-protection commitments.

Service providers: hosting, storage, analytics, email and payment providers that act on our instructions.

Legal reasons: when required by law, or to protect the rights, safety and property of our users, the public or us.

Business transfers: if we are involved in a merger, acquisition or sale of assets, your information may be transferred under the same protections described here.

4. Data retention

We keep your account and projects while your account is active. When you delete a project, it is removed from the Service; when you delete your account, we delete or anonymise your personal information within 30 days, except where we must keep records (for example invoices) to meet legal obligations.

Files uploaded to AI model providers for a single generation are kept by them only for the short period needed to process the request, according to their policies.

5. Your rights

Depending on where you live, you may have the right to access, correct, export or delete your personal information, to object to or restrict certain processing, and to withdraw consent. Send requests to support@scichat.ai; we respond within 30 days. You can also lodge a complaint with your local data-protection authority.

6. International transfers

We and our providers may process information in countries other than yours. Where required, we rely on appropriate safeguards such as standard contractual clauses.

7. Security

We use encryption in transit, signed session cookies, access controls and isolated code execution to protect your information. No system is completely secure, so please use the Service with care and report any concern to support@scichat.ai.

8. Children

The Service is not directed to children under 16, and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.

9. Changes to this policy

We may update this policy from time to time. We will post the new version here with its effective date and, for material changes, notify you on the Service or by email.

10. Contact

Privacy questions and requests: support@scichat.ai.